Customer Issue: Ms. Hunt heard a loud bang from her garage, and upon investigating, noticed that one of the springs had snapped.
Our Solution: Our technicians confirmed that one of Ms. Hunt’s extension garage door springs had indeed broken. We detached the opener before releasing the tension to safely remove the pieces, and install a new one. Our experts tested the balance and tension overall to assure that the door hung properly and moved as it should. We also inspected the other spring to make sure it didn’t also need replacing.
Garage Door Opener Replacement
Customer Issue: Our team advised Mr. Greene to get a new opener soon during a spring replacement project last year, and he decided to do it.
Our Solution: The brand new Genie 4164 appealed to the customer because of its robust wifi controls, integrated sensors, and screw drive system similar to his previous opener’s. Our team installed the new opener and got it all synced up with his preexisting wall console and remote.
Opener Remote Control Failed
Customer Issue: Receiver no longer working.
Our Solution: We ran thorough tests and attempted several solutions such as resetting the opener’s system to determine what the issue was. Finally, we concluded the receiver was no longer working properly and needed replacing, which we took care of.
Customer Issue: Broken garage door cable.
Our Solution: We’ve clamped open the customer’s garage door, and then unplugged and detached the cable from the door in a safe manner. We suggested to replace the other cable as well to make sure the problem won’t reoccur any time soon!
Customer Issue: Damaged garage door panel.
Our Solution: After inspecting the scope of the damage we have replaced the single panel with a matching one, and replaced the bottom rubber seal as well. The door looks like new!
Garage Door Off Track
Customer Issue: Garage door out of its place.
Our Solution: After examining the door, we saw one of the panels was dented, but the track was too bent to fix. We realigned the panel, replaced the tracks, and got the door back on its tracks.